Why do I see hl-aismaro.com on my bank statement?

If you see hl-aismaro.com on your bank statement, it is because you have purchased a membership with Aismaro. You have received a welcome e-mail with login credentials to Aismaro after the initial membership purchase. Please check your inbox for that email.

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Frequently asked questions

Everything you need to know about the product and billing.

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Seeing hl-aismaro.com on your bank statement indicates an active membership with Aismaro. Upon subscribing, a welcome email with your login details was sent to your registered email address. Please check your inbox for this information.

You have multiple options to cancel your membership:
  1. Log into your account, navigate to the "Profile" section, and click on "Cancel Membership."
  2. Access the "Cancel Membership" page within your account and confirm the cancellation.
  3. Visit the support page, enter your email and the last four digits of your credit card in the "Find Your Membership" section, and click “Search” to locate and cancel your membership.
  4. Reach out to the customer support team for assistance.
If you're unable to find your login credentials, please contact our support team for further help.
Contact Information
  • Email: [email protected]
  • Phone: +353 949 505 070
  • Support Hours: Monday - Friday 00:00-24:00 (CET), Weekends 9:00 - 17:00 (CET).
  • We aim to respond within 48 hours on weekdays. Support is unavailable on weekends.

Invoices are generated each time your card is charged. To access them, log into your account and go to the “My Account > Orders” section.

We offer a full refund if requested within 14 days of your purchase. If you’re unsatisfied with your membership, please contact us within this time frame for a 100% refund. For other refund requests outside this period, our customer support team will review your case and assist as needed.
To Request a Refund: We aim to respond to inquiries within 48 hours during weekdays. Please note that support is not available on weekends.

Get in touch

If you have any questions please contact our team.
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